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About The India Craft House 

The India Craft House is an arts and crafts collective with an Indian ethos featuring a curated selection of exclusive and hand-made / hand-woven / hand-crafted products from artisans, master craftsmen, and craft clusters across India.

We democratize crafts and arts through a sophisticated platform to India and the World. Our mission is to help people discover fine-crafted products from across India, to connect with the craft and the artisans, and to share these inspired products with the world.

Is www.theindiacrafthouse.com an Indian Company?

www.theindiancrafthouse.com is owned and operated by Nirvana Crafthouse Private Limited, a wholly Indian Pvt. Incorporated company. Nirvana Crafthouse Pvt. Ltd. is classified as Non-govt company and is registered at Registrar of Companies, Delhi

Where does www.theindiacrafthouse.com source its products?

Nirvana Crafthouse Pvt. Ltd. has tied up numerous artisans and craftsmen throughout India and Dastkari Haat Samiti. www.theindiacrafthouse.comruns on a stock and sell model, and curates an inspired collection of products from its partner artisans and master craftsmen, and stocks them at its warehouse in Gurgaon, Haryana, India from where these products are delivered directly to you.

Where can I buy www.theindiacrafthouse.com products in India?

Our products are available through our website www.theindiacrafthouse.com and a few online ecommerce platforms

Are www.theindiacrafthouse.com products available Internationally?

Yes, we offer online sales through our website at www.theindiacrafthouse.com to the several countries across the globe. However, the cost of the products across countries may vary due to exchange rate fluctuations, and delivery costs. Please note that there may be certain countries where delivery would not be possible, and you will be informed if delivery is possible to the address of your choice at the stage of checkout of the product.

Where are your manufacturing facilities located?

www.theindiacrafthouse.com does not have a company owned production unit. Our mission has always been to provide the product of artisans and craftsmen located across the length and breadth of the country to the final customer, at the convenience of a mouse click. The artisans and craftsmen are based across India, employing their regional textile skills and specialties. Our commitment is to ensure that these artisans and craftsmen are adequately compensated for their work, and the objective is to provide an international market to the different arts and crafts of India.

Are all www.theindiacrafthouse.com products handmade?

Yes, all www.theindiacrafthouse.com products are handmade. It is for this reason that we maintain that every product sold on our website is unique and there may be minor differences in two products of the same kind. This is due to the very nature of the process by which our craftsmen and artisans especially make these products for you, the final customer.

Do www.theindiacrafthouse.com sizes conform to International norms?

As our products are handmade, most clothing and home textile items may be made only for a specific size, and may not be available in different sizes.

How do I shop online?

Please refer to our How to Order page which walks you through the shopping process.

How will I know if you have received my order?

During the payment process you will be given a confirmation that your credit / debit card has been successfully processed. You will also be given an order confirmation number through an email from www.theindiacrafthouse.com.

How do I check my order status?

We try and dispatch all the orders from our warehouse within two working days. You will also be sent a confirmation email after your order has been dispatched detailing the shipping company used for delivery and the tracking code given by the shipping company. You can view your order status at any time once you have placed your order, through My Orders options after logging in to your www.theindiacrafthouse.com account on our website from Track your order option on the homepage of our website or through the shipping company’s tracking system.

What forms of payment to you accept?

Please find the detailed Billing and Payments options available on our website under the Billing and Payments Section. However, we accept various domestic and international credit / debit cards, and payments made through net banking from all major Indian Banks.

Is it safe to use my credit card online at www.theindiacrafthouse.com ?

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – CC Avenue, EBS, Razor Pay and PayPal.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. You may send us an email at contact@theindiacrafthouse.com should you wish to purchase any product which is not in stock and we will endeavor to make it available.

Do I have to sign up for www.theindiacrafthouse.com account to buy something?

You do not have to create an account on www.theindiacrafthouse.com when you place an order. There are several benefits to creating an account including but not limited to storing your details for convenience of shopping and availing of various promotions and offers which may be available only to members.

Will I be charged for additional duties & taxes in case of domestic shipping?

All www.theindiacrafthouse.com orders are shipped within India from our warehouse in Gurgaon, Haryana to your provided shipping address. All our prices are inclusive of GST. Due to the nature of interstate shipping, you may have to pay additional duties and taxes if applicable which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice / receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How long does it take for any order to be processed and shipped?

Please refer to our Shipping and Delivery Policy for more detailed information. Further, as soon as your order ships, you will also be sent Shipping Tracking Information, using which you can track your shipment and assess the approximate delivery time.

How much does www.theindiacrafthouse.com charge for shipping and delivery?

Shipping within India is FREE for all single orders upto INR 31,999. For orders above this value please visit Bulk Orders For International orders actual shipping rates will apply depending upon location and product / volumetric weight of the weight, whichever is higher Shipping charges are calculated at the checkout in accordance with our ‘Shipping and Delivery Policy’.

Will I be charged for customs charges in case of International shipping?

All of www.theindiacrafthouse.com orders are shipped internationally from our warehouse in Gurgaon, Haryana, India to your provided shipping address via reputed international courier companies. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from our international shipping partners for import duties and taxes, you will have to pay them directly at the time of delivery.

How is my order shipped?

All www.theindiacrafthouse.com orders are shipped door to door, via a number of shipping companies within India and Internationally from our warehouse in Gurgaon, Haryana, India to your provided shipping address.

Can I change my shipping address after placing my order?

Once we receive your order, we process your order and hand it over to the shipping company as per shipping and delivery time frame mentioned against each product unless communicated to you otherwise. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at contact@theindiacrafthouse.com with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order be shipped to a post office box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

Why was my package undeliverable?

In case of International and Domestic shipping, the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility on our website and as well as through the shipping company’s website based on the courier tracking details emailed to you. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package. For details on liabilities associated with undelivered packages please refer to our Shipping and Delivery Policy.

The questions only reflect some of the frequent queries we have received from our customers. For further details please refer the following pages on our website:
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